AI Assistant
Answers questions from approved documents, FAQs, campaign notes, policies, and staff-written response rules.
Platform featuresAI Ops
Everything an NGO support team needs in one calm workspace.
DiamondSupport.in combines AI answers, structured forms, knowledge management, tickets, campaign updates, analytics, and staff handoff flows for real social-impact operations.
AI readiness
94%
Knowledge coverage across donor, volunteer, beneficiary, and campaign workflows.
Knowledge Base
Organize documents and public FAQs so the assistant can give consistent, source-grounded responses.
Ticketing
Turn important conversations into owned tickets with type, priority, status, assignee, and next action.
Forms
Capture donor, volunteer, beneficiary, and campaign requests with structured fields instead of scattered messages.
Campaigns
Publish campaign pages and keep updates, FAQs, and supporter questions aligned in one workflow.
Analytics
Track common questions, response volume, open cases, volunteer activity, donor topics, and impact signals.
MVP ready surface
Built as a product, not just a landing page idea.
WorkflowIncluded in MVPFuture-ready path
Donor supportFAQs, receipts, campaign questionsPayment gateway and automated receipts
Volunteer onboardingApplication forms and routingRole matching and mobile app
Beneficiary requestsHelp forms, tickets, escalationMultilingual WhatsApp support
Impact reportingBasic dashboard and activity metricsCSR dashboards and advanced reports
Ready to pilot
Map your first support workflow.
Start with one high-volume workflow, prove the response improvement, then add more channels and teams.